Guest Policies


For the comfort of our guests, Diamond Mills Hotel has the following policies in place. Should you have any questions regarding these policies, please contact the Front Desk at 845.247.0700 or email FrontDesk@DiamondMillsHotel.com

Check-In: 3 pm            Check-Out: 11 am

Deposit Requirements: A 100% Deposit is required for reservations of 1-2 days. Reservations of 3 or more days will be charged a 50% deposit, with balance due 3 days prior to arrival date.


Cancellation/Modification Policy: Please review all of our Cancellation Policies before committing to a reservation. Because of our limited size, cancellations affect both our guests and staff significantly.

We offer free cancellation within 24 hours of booking the reservation.  We uphold a strict fourteen (14) days cancellation policy.  Any cancellations or modifications made within fourteen (14) days of the arrival date, regardless of reason, the guest will forfeit their Deposit. Please note there are no exceptions made for family or medical emergencies, inclement weather, missed or cancelled flights, etc. No refunds or credits for shortened stay or late arrivals.

Cancellations made after 24 hours are subject to a non refundable $25 cancellation fee for all our rooms and a non refundable $50 cancellation fee for our Suites. Cancellations with less than 14 days to arrival will forfeit full deposit. We encourage our guests to purchase Travel Insurance for their financial protection.

Final Payment: Full payment for the entire length of stay will be taken three (3) days prior to arrival date. No refunds will be issued after final payment is taken. If the credit card on file is declined the reservation will be cancelled and deposit forfeited. A valid ID and credit card will be required upon check-in regardless of billing status.

Late Arrival / Early Departure: Reservations are not eligible for refund or credit in the event of late arrivals or early departures. In the event of an early departure the room will be released back to the hotel’s general inventory for resale. Please note there are no exceptions to our late arrival, early departure policy.  

No Show Policy: Reservations will be held for 24 hours from the scheduled arrival date. After such time the room will be released back into Hotel inventory for resale. Reservations are not eligible for refunds in the event of a no show.

Late Check-Out Policy: Check out is at 11 am. Check outs past 11 am will subject to additional fees and taxes in the amount of one night’s stay.

Minimum Stay: During peak times all reservations are subject to a strict minimum length of stay requirement.

Housekeeping: Housekeeping is provided daily between the hours of 10 am – 4 pm. After 4 pm Guests may request towel exchanges, garbage removed or extra room amenities.**

Smoking Policy: Diamond Mills is a 100% NON-SMOKING property. Any evidence of smoking found in guest rooms or out on balconies will result in a $500 charge to the guest account.

Pet Policy: Diamond Mills does not permit pets on property. Under the ADA, we do allow trained service animals. However, you will still be expected to follow the rules of The Hotel as they are set forth for all visiting clients. The Hotel does not allow Emotional Support Animals.

Your service dog must be under your control at all times, whether this is by the means of a leash, hand gestures or voice control, your dog cannot become unruly. Your dog must never be left alone in a room. If you violate The Hotel pet policy, or if your dog causes damages to the room, you will be asked to leave the property immediately and a reasonable fee of $250.00 per day, or more depending on damages, will be applied to your account.

Damages and/or Theft of Hotel Policy: Guest are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room(s), Hotel’s premises or property caused by you or any person in your party whether or not staying at The Hotel during your stay.  

Should damage come to light after the guest has departed, we reserve the right to charge your card on file for any damage incurred to your room or The Hotel property during your stay, including and without limitation for all property damage, missing or damaged items such as towels or robes, smoking fee, cleaning fee, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Mini Bar Consumption Policy:  Guests are responsible for mini bar consumption. Mini bar use is restricted to those 21 years of age or older. Requests for removal of mini bar items will be granted with a $15 restocking fee.

Alcohol / Coolers Policy: Alcoholic beverages may be obtained from room service for consumption in guest rooms only and is restricted to those 21 years of age or older with valid proof of identification. Coolers are not permitted into the hotel. Each guest room is equipped with a miniature refrigerator for items that need refrigeration.

Gift Certificate Policy: To redeem a gift certificate, guests are required to contact the hotel directly. All gift certificates are subject to hotel approval only.

No In-Room Party Policy: Diamond Mills Hotel enforces a No In-Room Party Policy to ensure we can protect The Hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed on premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise.  If our request is not followed, the guest will be asked to leave The Hotel without refund. Registered guest(s) is responsible for all persons visiting. If found with more “people” not listed on the Guest Registration Form after 10 pm your stay will be considered a party. You will be ordered to vacate the premises without refund. 

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Guests planning an event of any size are encouraged to contact the Sales Office at 845.247.0700 or email Events@diamondmillshotel.com