Guest Policies

For the comfort of our guests, Diamond Mills Hotel has the following policies in place. Should you have any questions regarding these policies, please contact the Front Desk at 845.247.0700 or email FrontDesk@DiamondMillsHotel.com

Check-In: 3 p.m.            Check-Out: 11 a.m.

Deposit Requirements: A deposit in the amount of first night’s stay, for each room, is required at the time of booking.*

Cancellation/Modification Policy: 
During HITS* and peak season, (May-October) Fourteen (14) days advance notice of cancellation is required for a hotel guest room deposit refund. Cancellations received less than fourteen days prior to the arrival date will not be refunded. During non peak season, (November-April) three (03) days advance notice of cancellation is required for a Hotel guest room deposit. Cancellations received less than three days prior to the arrival date will not be refunded.  

Final Payment: Full payment for the entire length of stay will be taken one day prior to arrival date. No refunds will be issued after final payment is taken. If the credit card on file is declined the reservation will be cancelled and deposit forfeited. A valid ID and credit card will be required upon check-in regardless of billing status.

Late Arrival / Early Departure: Reservations are not eligible for refund in the event of late arrivals or early departures. In the event of a cancellation or early departure the room will be released back to the hotel’s general inventory.

No Show Policy: Reservations will be held for 48 hours from the scheduled arrival date. Reservations are not eligible for refunds in the event of a no show.

Late Check-Out Policy: Check out is at 11 a.m. Late check out requests will be considered based on days occupancy.  Any check out past noon will be charged 1/2 a days rate plus applicable taxes. Check outs past 2 p.m. will be charge a full days rate plus applicable taxes. 

Minimum Stay: During peak times all reservations are subject to a strict minimum length of stay requirement.

Housekeeping: Housekeeping is provided daily between the hours of 8 a.m.-2 p.m. After 2 p.m. Guests may request towel exchanges, garbage removed or extra room amenities.

Smoking Policy: Diamond Mills is a 100% NON-SMOKING property. Any evidence of smoking found in guest rooms or out on balconies will result in a $500 charge to the guest account.

Pet Policy: Diamond Mills does not permit pets on property. Under the ADA, We do allow trained service animals. However, you will still be expected to follow the rules of The Hotel as they are set forth for all visiting clients. The Hotel does not allow Emotional Support Animals.

Your service dog must be under your control at all times, whether this is by the means of a leash, hand gestures or voice control, your dog cannot become unruly. Your dog must never be left alone in a room. If you violate The Hotel pet policy, or if your dog causes damages to the room, you will be asked to leave the property immediately and a reasonable fee of $250.00 per day, or more depending on damages, will be applied to your account.

Damages and/or Theft of Hotel Policy: Guest are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), Hotel’s premises or property caused by you or any person in your party whether or not staying at The Hotel during your stay.  

Should damage come to light after the guest has departed, we reserve the right to charge your card on file for any damage incurred to your room or The Hotel property during your stay, including and without limitation for all property damage, missing or damaged items such as towels or robes, smoking fee, cleaning fee, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Mini Bar Consumption Policy:  Guests are responsible for mini bar consumption. Mini bar use is restricted to those 21 years of age or older. Requests for removal of mini bar items will be granted with a $15 restocking fee.

Alcohol / Coolers Policy: Alcoholic beverages may be obtained from room service for consumption in guest rooms only and is restricted to those 21 years of age or older with valid proof of identification. Coolers are not permitted into the hotel. Each guest room is equipped with a miniature refrigerator for items that need refrigeration.

Gift Certificate Policy: To redeem a gift certificate, guests are required to contact the hotel directly. All gift certificates are subject to hotel approval only.

No In-Room Party Policy: Diamond Mills Hotel enforces a No In-Room Party Policy to ensure we can protect The Hotel and our guests at all times.  No parties, loud disturbances and/or noise-nuisance are allowed on premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise.  If our request is not followed, the guest will be asked to leave The Hotel without refund.   Registered guest(s) is responsible for all persons visiting. If found with more “people” not listed on the Guest Registration Form after 10:00 p.m. your stay will be considered a party.  You will be ordered to vacate the premises without refund. 

Guests planning an event of any size are encouraged to contact the Sales Office at 845.247.0700 or email Events@diamondmillshotel.com 


* Deposits for HITS bookings vary depending on date. Please call the Front Desk for more information
*Click Here for HITS dates
* Cancellation policies may vary depending on the rate, special promotions or dates of your reservation