Guest Policies

For the comfort of our guests, Diamond Mills Hotel has the following policies in place. Should you have any questions regarding these policies, please contact the Front Desk at 845.247.0700 or FrontDesk@DiamondMillsHotel.com

Check-In: 3 pm            Check-Out: 11 am

Deposit Requirements: A deposit in the amount of first night’s stay, for each room, is required at the time of booking.*

*Deposits for HITS bookings vary depending on date. Please call the front desk for more information.

Cancellation/Modification Policy:
Diamond Mills has a 72 hour prior to check-in cancellation/modification policy. Cancellations or modification requests made at least 72 hours before arrival will receive a full refund of the deposit. Cancellation or modification requests within 72 hours of arrival result in a forfeiture of the deposit.* 

*HITS and Group Block reservations have a 14 day prior to check-in cancellation policy. Cancellation requests made at least 14 days prior to arrival date will receive full refund of deposit. Cancellation or Modification requests within 14 days of arrival will result in a forfeiture of the deposit.

Final Payment: Full payment for the entire length of stay will be taken one day prior to arrival date.  No refunds will be issued after final payment is taken. If the credit card on file is declined the reservation will be cancelled and deposit forfeited.   A valid ID and credit card will be required upon check-in regardless of billing status.

Late Arrival/Early Departure: Reservations are not eligible for refund in the event of late arrivals or early departures. In the event of a cancellation or early departure the room will be released back to the hotel’s general inventory.

No Show Policy: Reservations will be held for 48 hours from the scheduled arrival date. Reservations are not eligible for refunds in the event of a no show.

Late Check-Out Policy: Check out is at 11 am. Due to limited room availability we do not offer late check outs. Check out past 11 am will be subject to additional fees and applicable tax.

Minimum Stay: During peak times all reservations are subject to a strict minimum length of stay requirement.

Smoking Policy: Diamond Mills is a smoke-free property. Any evidence of smoking found in guest rooms or out on balconies will result in a $500 charge to the guest account.

Pet Policy:
Diamond Mills does not permit pets on property. Under the ADA, We do allow trained service animals. However, you will still be expected to follow the rules of the hotel as they are set forth for all visiting clients. The Hotel does not allow Emotional Support Animals.

Your service dog must be under your control at all times, whether this is by the means of a leash, hand gestures or voice control, your dog cannot become unruly. Your dog must never be left alone in a room. If you violate Hotel pet policy, or if your dog causes damages to the room, you will be asked to leave the property immediately and a reasonable fee of $250.00 per day, or more depending on damages, will be applied to your account.

Damages Policy: Diamond Mills reserves the right to charge guests the cost of rectifying damage, including cleaning services, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit card with a damage and/or cleaning fee.

Mini Bar Consumption Policy:  Guests are responsible for mini bar consumption. Requests for removal of mini bar items will be granted with a $25 restocking fee.

Alcohol/ Coolers Policy: Alcoholic beverages may be obtained from room service for consumption in guest rooms only and is restricted to those 21 years of age or older with valid Proof of Identification. Coolers are not permitted into the hotel. Each guest room is equipped with a miniature refrigerator for items that need refrigeration.

No-Party Policy: Diamond Mills Hotel has a strict “No Party” policy on guest floors or in public areas. Noise complaints are taken very seriously and may result in eviction without compensation. Guests planning an event of any size are encouraged to contact the Sales Office at (845) 247.0700, extension 531.

* Cancellation policies may vary depending on the rate, promotion or dates of your reservation